FAQ
Questions, answered.
Answers from our current FAQ, kept up to date by the team.
Common questions about custom and ethical apparel
Answers to the questions Australian organisations ask us most about custom apparel: turnaround, minimum orders, artwork, ordering, delivery and certifications. If your question isn’t here, send us a message and our team will reply.
FAQ
Want more detail? Our custom apparel guides cover water-based vs plastisol, embroidery, DTG and DTF, artwork, Pantone matching, minimums, turnaround and certifications.
Questions
How long does a custom apparel order take?
Typically 2–3 weeks from artwork approval and payment. Allow 3–4 weeks in peak periods or for complex jobs.
Can you do rush orders?
Often, yes. Tell us your deadline when you ask for a quote and we will confirm whether we can meet it.
How long does offshore manufacturing take?
Around 3–6 months, including sampling and transit. See offshore manufacturing.
Is there a minimum order quantity?
Screen printing has a minimum of 24 pieces per print design. Offshore manufacturing has minimums per style, which we confirm when we quote.
Can I mix colours, styles and sizes in one order?
Yes. Mixed colours, styles and sizes are priced on the total quantity of the order.
Are quotes free?
Yes. Quotes are free and there is no obligation to order.
Which brands do you supply?
Earth Positive, Stanley/Stella and AS Colour, plus American Apparel, Comfort Colors, Gildan, Colortone, AllPro and Champion. See all brands.
Are you an official dealer for Earth Positive and Stanley/Stella?
Yes. OCC Apparel is an official dealer for Earth Positive and Stanley/Stella, and a preferred supplier of AS Colour.
Do you supply caps, bags and accessories?
Yes. We supply and decorate caps, headwear, tote bags and other accessories alongside apparel.
What decoration methods do you offer?
Water-based and plastisol screen printing, embroidery, digital printing (DTG and DTF), transfers and heat press, plus relabelling and retail finishing.
Do you offer relabelling?
Yes. We can add printed neck labels, woven labels, swing tags and sustainable packaging so garments carry your brand. See relabelling.
What artwork files do you need?
Vector files (AI, EPS or PDF) with text converted to outlines and colours given as Pantone C references.
What if I only have a JPG or PNG logo?
We can redraw it as a vector file. Our team can also help refine artwork before printing.
Will I see a mockup before production?
Yes. Every decorated order gets a free digital mockup, and nothing is produced until you approve it.
How do I place an order?
Send us the style, colour, sizes, quantity and artwork through the quote form or by email. We reply with a quote and mockup.
When is my order booked into production?
Once you approve the artwork and pay, or confirm on approved B2B account terms.
Do you have an online shop?
No. Every order is quoted and approved with our team. Organisations with regular orders can have a private ordering portal for their staff or teams through OCC OMM™.
Do you offer drop shipping or print on demand?
No. We don’t offer drop shipping or same-day print on demand.
Can you hold stock for reorders?
Yes. We can hold your core range with our logistics partner and reorder on agreed triggers. See Warehousing & 3PL.
Where are you located?
Our offices and showrooms are at Currumbin on the Gold Coast and Marrickville in Sydney, open by appointment.
Do you deliver Australia-wide?
Yes. We ship daily across Australia and to New Zealand, and internationally on request.
Are your garments ethically certified?
Many are. Depending on the style, garments may carry GOTS, Fair Wear, Fairtrade, GRS, OCS or OEKO-TEX STANDARD 100, and we show the certification per garment. See accreditation.
How long has OCC Apparel been in business?
Since 2004. Our first brand was Beneficial T’s by Patagonia, and OCC was its first Australian distributor.
Ready to start your next order?
Quotes are free and every order gets a professional mockup before production.